The Expert / Integrating e-commerce experience into Designer Consultation Platform

The Expert is a two-sided marketplace and an online consultation platform that connects interior designers with their clients.

LA based startup, founded by a prominent interior designer Jake Arnold, approached Sudolabs to build their consultation platform. As part of the later scale-up initiatives to enhance and bring more value for both designers and clients, the team explored an idea of e-commerce implementation. The initial idea was quickly validated via custom concierge services and the team decided to build a fully-fledged e-commerce marketplace solution.

My role consisted of initial discovery, designing, prototype testing and further improving and iterating the solution in close collaboration with the development team. My 1.5 year long engagement allowed me to dive deeply not only into the customer facing flows, but also fully fledged admin for e-commerce and website content, as well as various integrations with 3rd party services, shipping, payments, transactional emails and more.

DELIVERABLES

Strategy
UX/UI Design
Web Design
User Testing

AGENCY

Sudolabs